Jun 2, 2025
Sustainable IT solutions provider Qrent has introduced targeted solutions for the BPO industry. Its agile, on‑demand IT provisioning enables call centres to scale their IT infrastructure up or down in alignment with fluctuating demand. In response to mounting pressure...
May 27, 2025
In an era where customers expect instant and accurate support, many contact centres still struggle with outdated manual processes that slow response times and increase errors. Retro Rabbit has launched Call Centre AI, a cutting-edge solution that automates critical...
May 5, 2025
Two South African technology company, Saigen and Callbi, are to enable a seamless switch between languages mid-conversation across South Africa’s most commonly spoken languages, including isiZulu, Sesotho, Setswana, Afrikaans and English. For South African businesses...
Mar 18, 2025
iContact BPO has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre operations. The initiative aims to improve agent productivity and enhance the overall customer experience by eliminating background noise – a...
Aug 21, 2024
Vodacom Business, in partnership with Anani Technologies and Unisa, has launched a call centre designed to respond to the country’s severe unemployment crisis. Through this partnership, much-needed jobs are being created, uplifting families and communities while...
Aug 6, 2024
Telviva has been awarded ‘Best Enterprise Contact Centre Platform’ at the 2024 CEM Africa Awards for its Managed Contact Centre as a Service, offering businesses a seamless and efficient way to manage their customer interactions across multiple...
